L1 Engineer

Provide first-level technical support to users and resolve basic IT issues. Troubleshoot hardware, software, network, and system-related problems. Monitor and respond to tickets, incidents, and service requests. Install, configure, and maintain systems, applications, and peripherals. Perform password resets, user access, and account-related support. Escalate complex issues to L2/L3 teams when required. Maintain proper ticket documentation and resolution records. Follow IT policies, security procedures, and SLA requirements. Assist with system monitoring and routine maintenance. Provide timely and professional end-user support.