L2 Engineer

🖥 Job Title: L2 Support Engineer

Location: Hyderabad
Job Type: Full-Time
Experience Required: 2+ Years
Reports to: IT Manager / System Administrator Lead

Job Summary

We are looking for a Level 2 Support Engineer with strong technical expertise and hands-on experience to join our IT infrastructure team. In this role, you will be responsible for handling escalated technical issues, managing server and network operations, ensuring system availability, and supporting IT infrastructure projects. You will collaborate with L1 engineers, contribute to documentation and automation, and play a key role in optimizing performance, security, and scalability of systems and networks.

Key Responsibilities

• Respond to and resolve L1 escalations and complex technical issues related to systems, servers, and networks.
• Perform root cause analysis and implement long-term solutions to recurring problems.
• Configure, deploy, and maintain Windows/Linux servers, virtualization environments, and enterprise-level software.
• Manage Active Directory, Group Policies, DNS, DHCP, and user access control.
• Monitor and optimize server and network performance using tools like SolarWinds, PRTG, or similar.
• Handle system upgrades, patches, and security updates across infrastructure.
• Assist in network configuration, firewall management, VPN setup, and troubleshooting connectivity issues.
• Support Office 365, including user account provisioning, mailbox management, and license administration.
• Participate in infrastructure planning, automation initiatives, and deployment of new tools and technologies.
• Create and update technical documentation, SOPs, and knowledge base articles.
• Assist in disaster recovery and business continuity planning and testing.
• Guide and mentor L1 engineers; provide training and support on recurring or advanced issues.
• Coordinate with vendors for hardware/software procurement and warranty support.
• Ensure compliance with internal IT policies, data protection regulations, and best practices.

Required Qualifications & Skills

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of hands-on experience in IT support, infrastructure administration, or system engineering.
• Strong knowledge of Windows Server and/or Linux environments.
• Proficiency in managing Active Directory, Group Policy, DNS, DHCP, and file systems.
• Experience with Office 365, Exchange Online, and basic PowerShell scripting.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Basic networking knowledge (LAN/WAN, TCP/IP, firewalls, VPNs).
• Solid understanding of backup/recovery solutions and security protocols.
• Strong troubleshooting, documentation, and analytical skills.
• Ability to work in a fast-paced environment and manage priorities effectively.

Preferred Certifications

• Microsoft Certified Solutions Associate/Expert (MCSA/MCSE)
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ / Security+
• ITIL Foundation (a plus)

What We Offer

• A collaborative and learning-focused environment
• Opportunity to work on advanced infrastructure and cloud technologies
• Support for industry certifications and training programs
• Exposure to enterprise-level systems and real-time troubleshooting
• Friendly and experienced team environment with mentorship opportunities